How support works
Raise a ticket below and it reaches us straight away. You get a reference number on screen; signed in, you also get an email confirming it, and you can follow the replies on your account page. We answer by email, usually within one business day.
What helps us fix it fastest
Name the tool you used, the file type, what you expected and what came out. For a machine file, say which machine and software it was for. If we need the file itself, we will ask for it in our reply.
Payments and refunds
For a payment, include the reference on your receipt (it starts VC-). If a file could not be downloaded or was not what the page said, raise a ticket within 14 days.